Shipping

All orders will be processed within 5 working days, this does not include the day of purchase.
There are still some delays on parcels in the UK and over seas due to knock on effects with the virus. Please keep this in mind when ordering.
 
 On average orders outside the UK take 7-14 days to arrive once shipped, however it isn't uncommon for them to take a little longer, especially in the current situation, so please do not worry if there is a delay! 

All items are shipped in boxes and packed very well so that your crystals are safe travelling across the country and world! where possible recycled padding is used. If by chance the shipping works out cheaper once I create your postage label, any over charge for postage will be refunded.

If you place multiple orders in a week or during one of my planned stock updates, I will always try to combine where possible and refund any extra.

I ship worldwide, if at checkout it says shipping is not available for your country, please pop me a message on the contact button, or on social media, and I will be able to set up your country on the system if needed!

Please note where shipping is calculated by weight, this is based on the estimated packaged weight, not the item alone. For some items of a higher value the non tracked option of shipping will not be available even if the weight falls into the category, this is due to insurance purposes 

 UK

Orders under £24 - £4 standard & insured Royal Mail

Orders over £24-£65  - £5 Signed for & insured Royal Mail

Orders over £66 - £80 - £10 and will be sent special delivery for insurance 

Orders £81 - £500 - £12 and will be sent special delivery for insurance  

EUROPEAzerbaijan, Kazakhstan, Kyrgyzstan, Russia, Tajikistan, Turkmenistan, Uzbekistan, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City state 

Standard (no tracking) up to 250g weight.                                  £6.50
Signed for (tracked and insured up to 500g weight                   £12.50
Signed for (tracked and insured 501g to 1kg weight                 £14.50
Signed for (tracked and insured 1.01kg up to 2kg weight         £16.00


WORLD ZONE 1rest of the world not defined as Europe, World Zone 2 and World Zone 3, generally covering North America (excluding USA) South America, Africa, Middle East and South East Asia
Standard (no tracking) up to 250g weight                                     £7.50
Signed for (tracked and insured) up to 500g weight                    £15.50
Signed for (tracked and insured) 501g - 750g weight                  £17.20
Signed for (tracked and insured) 751g - 1kg weight                    £19.50
Signed for (tracked and insured) 1kg - 1.5kg weight                   £21.75
Signed for (tracked and insured) 1.501kg - 2kg weight               £22.00
 
WORLD ZONE 2 British Indian Ocean Territory, China, Christmas Island, Cocos (Keeling) Islands, Laos, Macao SAR China, Singapore, Australia, Cook Islands, Fiji, French Polynesia, Hong Kong, Japan, Kiribati, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, French Southern Territories

Standard (no tracking) up to 250g weight                                     £8.00
Signed for (tracked and insured) up to 500g weight                    £15.50
Signed for (tracked and insured) 501g - 750g weight                  £17.80
Signed for (tracked and insured) 751g - 1kg weight                    £20.00
Signed for (tracked and insured) 1kg - 1.5kg weight                   £23.00
Signed for (tracked and insured) 1.501kg - 2kg weight               £24.00
 
WORLD ZONE 3 - USA
Standard (no tracking) up to 250g weight                                     £10.50
Signed for (tracked and insured) up to 500g weight                    £19.40
Signed for (tracked and insured) 501g - 750g weight                  £22.00
Signed for (tracked and insured) 751g - 1kg weight                    £25.00
Signed for (tracked and insured) 1.001kg - 1.250 weight            £28.50
Signed for (tracked and insured) 1.251kg - 1.5kg weight            £31.00
Signed for (tracked and insured) 1.501kg - 1.75kg weight          £32.00
Signed for (tracked and insured) 1.75kg - 2kg weight                 £34.00
Customs fees
Please review your country’s tax regulation in regards to import tax and VAT if you are purchasing from outside the UK. 
PLEASE NOTE- IF A PARCEL IS RETURNED TO ME, AND IT SHOWS AS REFUSED FOR ANY REASON INCLUDING REFUSING TO PAY CUSTOMS FEES, YOUR ORIGINAL POSTAGE WILL NOT BE REFUNDED. THIS ALSO APPLIES IF YOU DID NOT COLLECT YOUR ITEMS IN TIME, TO HAVE IT RESHIPPED WILL MEAN THE POSTAGE WILL NEED TO BE PAID AGAIN.